![]() Providing 24 X 7 support, troubleshooting, integration, performance monitoring/system tuning, maintenance, enhancement, and security management on various different OS platforms: UNIX, Linux, SQL 2008, FTP, F-Secure, Putty, Windows XP & 7, Windows Server 2003/2008, Symantec NetBackup, IIS, Autosys and Control-M. Responsibilities were to provide level 1 & 2 support for Confidential Chase Global Production Helpdesk.Providing application and Infrastructure Monitoring and support in a Global Production environment. 7+ years of experiences working in a complex, large-scale distributed environment with an emphasis on distributed infrastructure/systems support.Technical Operations Analyst, Whippany, NJ Providing systems administration support in Move/Add/Changes to system. Working with Internal Auditors to ensure system compliance and controls., Maintaining content on Confidential ’s Intranet site. Performed Application/Infrastructure monitoring using Confidential.Monitoring batch workflow and performing Root Cause Analysis. Performing additions, changes, or deletions to the scheduled batch workload as authorized by the application developers.Automating manual month-end processes, Job creation using Autosys JIL scripting.Chairing conference calls with Stakeholders. Managing major Incidents and problem resolution, ensuring that all incidents are logged, progressed, updated, authorized, expedited and resolved within the scope of the service.Day to day responsibilities includes providing level 2 Application and Infrastructure Support in a Global environment.Documentation writing, Client Relationship experience.Īpplication Support -Autosys Administrator/Scheduler, New York, NY Excellent written and verbal communications skills at all levels, Good negotiation skills.Knowledge of ServiceNow tool suite, Remedy, Peregrine Service Centre 10+ years of strong understanding of ITIL best-practices and processes, with specific experience in multiple ITIL processes particularly Incident, Problem, Change, Asset and Configuration, Knowledge, Release and Deployment, and Service Level Management. 1 years of IT Project Management experience working for a large Global Financial Company.10+ years of experience in installing and trouble-shooting issues with Microsoft Office Suite, Windows Server, 2012 R2 2008, 2003, Linux/Unix, SQL 2008 Server.BMC Control-M v8/v9, Job Scheduler in a large-scale enterprise Global environment. ![]() JIL Scripting, Job scheduling and troubleshooting in Windows/Linux/Unix environment.
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